RESERVATION AND PAYMENT POLICY

Reservations under $150.00 will require full payment. Reservations over $150 will require a down payment of 50%. The remaining balance must be paid and any reductions or cancellations must be made at least 7 days prior to the rental date (customer pick up or delivery date). All ordering and payments must be done over the phone. We accept Visa, MasterCard, Discover, or American Express for rental orders, retail orders may have the option to pay in cash.

Orders Exceeding $1,200:

Cancellations or reductions of any order totaling more than $1,200 require a minimum of fourteen (14) days’ advance verbal notice. Failure to provide such notice will result in a cancellation fee equal to fifty percent (50%) of the total order amount.

Orders of $1,200 or Less:

Cancellations or reductions of any order totaling $1,200 or less require a minimum of seven (7) days’ advance verbal notice for refund. Failure to provide such notice will result in a cancellation fee equal to one hundred percent (100%) of the total order amount.

These terms are binding upon confirmation of your order, and cancellation fees will be charged accordingly.

 

DELIVERY

We deliver for a nominal fee during our normal business hours.  The total delivery cost depends on distance and difficulty.  Deliveries that are required after hours will also be charged an additional after-hour fee.  The rates quoted are for ground floor deliveries within 75ft of delivery vehicle parking.  If you require other delivery arrangements, please let us know at time of reservation.  Items will be off loaded and stacked in a single location.

 

 

PICK UP

All items must be broken down, stacked, and ready for pick up in the same single location as delivered.  All china, flatware, and glassware MUST BE RINSED FREE OF FOOD, DRIED AND PLACED BACK IN ORIGINAL CONTAINERS or additional cleaning fee may be applied.  All Linens MUST BE SHAKEN FREE OF FOOD DEBRIS.  LINENS MUST BE FREE OF WAX or additional cleaning or replacement fees may be applied. Hangers must be returned with linens. THERE ARE NO REFUNDS FOR UNUSED RENTAL ITEMS!